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Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?

Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
The part I need isn't listed here. Does that mean you can't supply it?
The part I need isn't listed here. Does that mean you can't supply it?
How do I contact you?
Frequently Asked Technical Questions
Can I use regular gear lube in my "Old Merc"?
How much is my old outboard worth?
I have the service manual and I've tried everything and can't get my engine to run properly. What can I do??
I've acquired an old Merc. What should I do to get it into good running condition?
I've become interested in old outboards in general. Where can I get some more information?
I've got an old Merc and my dealer can't help me keep it going. I want to work on it myself. Where do I start?
Should lead additives be used with old outboards?
What advice can you give for winterizing my "Old Merc"?
What are the implications of using gasoline with Ethanol?
What is the proper fuel to oil ratio for my old outboard?
Serial Numbers and Identification
Can you tell me the horsepower from the serial number?
OK, I have the serial number. Where is the year?
The serial plate is missing from my Mercury motor. How can I identify the year?
What's Kiekhaefer?
Where do I find model and serial numbers on my Merc?
OldMercs Services
Can you help me diagnose a mechanical problem with my outboard?
How do I order parts from you?
I need a Mercury decal set you don't list on this site. Can you supply it?
I need a replacement lower unit for my outboard, can you help?
Once I order, how long will it take for my order to arrive?
Will you buy my old outboard?
Will you repair my old outboard?
You seem to specialize in early Mercs, can you also help with parts for my later model Merc?